REFUND & CANCELLATION POLICY

At Toyotone, we strive to provide high-quality audio products and a seamless shopping experience. This Refund & Cancellation Policy outlines the terms and conditions related to order cancellations, returns, exchanges, and refunds.

“Toyotone – A brand powered by Vraj Powertronics (Established 1981).”

1. CANCELLATION POLICY

Order Cancellations

  • Orders can be cancelled within 12 hours of placing the order, provided the order has not yet been dispatched.

  • Once the product has been shipped, cancellations are not permitted.

  • To request a cancellation, please contact our customer support with your order details at toyotoneaudio@gmail.com.

Cancellation by Toyotone

  • In rare cases such as product unavailability, payment issues, or unforeseen circumstances, Toyotone reserves the right to cancel an order.

  • Customers will be notified via email, and a full refund will be processed.

2. REFUND POLICY

Eligibility for Refund

  • We follow a strict no-cash return policy.

  • Refunds are issued only in the following cases:

    • Defective products

    • Wrong products delivered

    • Orders cancelled by Toyotone

  • Refunds will not be issued for reasons such as change of mind, dissatisfaction with sound preference, or post-delivery damage caused by the customer.

Refund Process

  • If you receive a defective or incorrect product, you may request an exchange as per our Return Policy.

  • If an exchange is not possible, a refund will be initiated.

  • For prepaid orders:

    • Credit card payments will not be charged if cancelled before dispatch.

    • Debit card / net banking payments will be refunded within 3 business days after approval.

    • The refund may take 7–15 business days to reflect in your account, depending on your bank.

  • If the refund is delayed, please check with your bank and contact us at toyotoneaudio@gmail.com.

3. RETURN & EXCHANGE POLICY

Eligibility for Return / Exchange

  • Products must be reported for return or exchange within 7 days of delivery if defective or incorrect.

  • The product must be:

    • Unused

    • In original packaging

    • With all tags, accessories, and invoices intact

  • Upon approval, we will arrange a pickup and process an exchange or refund.

Exchange Timeline

  • Exchange requests must be raised within 3 days of delivery.
  • Once approved, replacements will be processed within 7 days and delivered within 15 days, subject to availability.

Non-Eligibility

  • Products that are used, physically damaged, or missing original packaging/tags are not eligible.
  • Returns will not be accepted for reasons such as change of mind, incorrect selection, or color/model preference.

4. NON-REFUNDABLE / NON-CANCELLABLE ITEMS

  • Customized or Made-to-Order Products: Cannot be cancelled or refunded.
  • Sale or Promotional Items: Not eligible for return or refund unless found defective upon delivery.

5. FORCE MAJEURE

Refunds, returns, or cancellations may be delayed due to events beyond our control, including but not limited to:

  • Natural disasters (floods, earthquakes, etc.)
  • Transport or shipping strikes
  • Government restrictions, curfews, or emergencies
  • Epidemics or pandemics
  • System failures, cyber incidents, or internet outages

6. POLICY UPDATES

Toyotone reserves the right to modify or update this policy at any time without prior notice. Customers are encouraged to review this page periodically to stay informed.

For any questions or support, please contact us at:
📧 toyotoneaudio@gmail.com